Our stakeholder engagement is built around the internationally-acknowledged AA1000 Stakeholder Engagement Standard. Our focus is on building good relations with our stakeholders, ensuring that they are consulted on relevant issues and that we are accountable to stakeholders, both internally and externally.

stakeholder engagement tool

We have recently started to implement a Stakeholder Engagement Tool for corporate managers to manage their engagements with stakeholders through a series of steps:

• Identification and mapping
• Analysis
• Engagement plan
• Carry out engagement
• Assessment and review

Communicating and engaging with stakeholders is a key factor in understanding their needs and priority areas and ensuring that their insights are considered in decision-making processes and in terms of strategic goals to generate the highest shared value.

Whistleblower system

Our whistleblower system provides our people with an additional confidential and easy means of reporting possible violations of laws or our policies. The system enables us to learn from wrongdoings and to take immediate action to resolve matters quickly. The system is available worldwide and people can report online.